Solutions
Monitor
TechStone experts monitor production, integration, run times and associated configuration for performance, processes, alerts and errors.
SERVICES INCLUDE:
- Monitor overall health of production integrations
- Monitor API’s
- Monitor environments (disk spaces, memory peaks, patches)
- Notify system owners about potential integration issues
Maintain
Our integration process maintenance is a combination of maintenance and production support to minimize downtimes.
SERVICES INCLUDE
- Making small changes to integrations such as updates and trading partner configurations
- Add, modify, and delete integration service users.
Resolve
Provide prompt solutions for bugs, issues, and minor enhancement for all Boomi integrations deployed in production.
SERVICES INCLUDE
- Work with all associated support teams to troubleshoot issues and errors
- Resolve connectivity issues promptly
Resource
Deploy skilled and certified Boomi resources to manage the services and maintain quality
SERVICES INCLUDE
- Define and agree to service levels for business needs
- Integration experts available to respond to requests and issues
Boomi Managed Services Scope
Our offshore team can help with the following:
- Boomi Development
- Boomi Design and Architecture
- Boomi Operational Support
- Boomi Troubleshooting
- Boomi Error Handling
Coverage
- Core integration processes
- API’s
- B2B Trading Partners connectivity and EDI documents
- Master Data Hub
Support Model
- US Business hours support or 24 x 7
- Customized model for minimum support monthly
Differentiators
- Cross-trained Boomi Admins/Developers (3 years experience)
- Monthly Health Check Reports (software & infrastructure)
- Dedicated client resources
- Performance improvement metrics
- Personal Performance Portal
